As a key touchpoint in the passenger flow, it offers passengers predictable, pronounced, and convenient amenities and restrooms while maintaining a visual connection to their aircraft-especially important for “gate huggers” and those that are often hesitant to leave the proximity of their gate.Įxperiential lighting defines key spaces throughout the terminal to provide zoning and visual benchmarks helping travelers identify decision points, avoid missing cues, and quickly orient themselves within the space. The expanded Concessions Atrium offers curated local retail and restaurant favorites creating a memorable destination within the airport. Leveraging research on the physical and mental impact of the built environment on passengers, the terminal is punctuated with respite spaces inviting passengers with long distances to their gate, especially aging travelers, to rest or regroup and regain confidence in knowing their surroundings. Wider concourses allow for more circulation, seating, amenities, restrooms, and concessions for a higher level of customer service while premium hold rooms with 100% charging seats are sized to accommodate passenger loads. A larger Delta Sky Club with an Outdoor Sky Deck offers commanding views of the airfield with residentially inspired finishes, wellness/mindfulness benefits, and the comforts of an elevated hospitality experience. Delta’s Terminal anticipates and responds to the pressure on air travel to meet customers where they are. The Evolution of the Passenger Experienceīetween our app culture and the wellness of everything, new technologies and lifestyle shifts continue to shape consumer demands-pushing for more on-demand convenience, curated hospitality and amenities, and intuitive design that provides a more human and more empathetic experience. The planning and design of the new terminal respected both the demands and volume of Delta’s hub in the New York market and the limitations of the water-locked site-phasing construction to mitigate interruptions to operations while maximizing vertical opportunities and layering efficiencies to provide programming for 37 gates, four concourses, and 1.2 million square feet that capture the premium Delta experience.Ĭelebrating the opening of the first concourse, Corgan joined Delta Air Lines, Governor Cuomo, the Port Authority of New York and New Jersey this week to welcome an exciting new future for the airline in New York. Delta’s new terminal C at LaGuardia brings together the science of a better passenger experience and enhanced operations to reimagine a more intuitive, innovative, and welcoming 21 st century travel destination. The modern passenger is more discerning than ever-lifestyle shifts outside the airport and emerging technologies have markedly changed consumer expectations-creating a demand for a more human and comfortable travel experience.
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